Celeration Associates is a Chicago business-to-business consulting firm that provides clients with executive experience to help drive critical business decisions. We specialize in the services industry, and most specifically services that rely on leveraging technology in the delivery of the ultimate cost-effective customer experience. We help our clients make critical business decisions and then provide implementation services to help assure that those decisions are grounded in solid operational execution.

INTERNAL CONTACT CENTER PROVIDERS

Prepare a Business Case for Outsourcing

Select the Right Outsource Provider
    • Design and Administer Your RFP Process
    • Assist with Your Outsourcing Contract
    • Provide a Technical Evaluation of Your       Solution

Manage Your Outsource Provider
    • Manage Contractual Changes
    • Assure Compliance With KPI's and SLA's
    • Perform a Contractual Compliance Audit
    • Help Coordinate Required Reporting
    • Serve as Your Outsource Account       Manager
    • Audit Invoices and Administer SLA       Settlements

CONTACT CENTER OUTSOURCERS

"WIN" Your Next Outsourcing Contract
    • Prepare RFP Responses and Sales       Presentations
    • Construct Pricing Models for Profitable       Operations
    • Prepare Contractual/Financial Risk        Analysis
    • Assist Your Contract Negotiating Team

Implement Your Outsourcing Solution
    • Coordinate/Monitor KPI & SLA       Compliance
    • Manage Contractual Changes
    • Prepare Invoices and Administer SLA       Settlements
    • Assist with Account Management